They were asked to leave because the manager did not like the way they shopped? His other reasons were also, due to a previous incident with Black and Hispanic kids where supposedly those kids were asked NOT to return to the store. These boys were NOT loud, did not cause any trouble at all. For reasons why this happened, his responses were not acceptable. These 3 boys went into the Goodwill Maple Valley Location to shop and was told by a white supervisor they had to leave the store because he "didnt like the way they shopped".after my son called me, I immediately called the store and spoke to a supervisor named, Gary. Today, I am confused.My 14 year old son who is a mixed child of African American and Filipino, along with his friends - one who is Korean and the other Mexican. I asked Greg for the corporate number and he instead gave me the number to the donations hotline. This has been a horrible experience and as someone who was worked in retail and customer service my entire life I can not believe the lack of respect towards your customers. Instead of handling a customer service issue in a professional way I felt Greg was accusing me of trying to steel as he stated to me, in front of other customers in line, that he cant prove I didnt take tags off of clothes and reattach them to my clothes to try and make a quick buck!! Are you serious? I purchased 12 items from your not even 24 hours prior and am attempting to return FOUR because YOUR EMPLOYEE assured me that I could return said items should they not suit my needs and get MY MONEY BACK AS CASH OR DEBIT provided I do so with seven days and tags are still attached. I ended up speaking with Greg who appeared to have absolutely zero empathy and completely disregarded my complaints in terms of having employees of your company sell me merchandise under false pretenses. I expressed how an employee and informed me else wise just the night prior and that I wished to speak with a manager. The cashier was very friendly and processed my returns but then I was taken aback when she said I would be receiving my return as store credit. Out of 12 items purchased 4 items did not fit properly and I returned to the same Maple Valley store on Sunday, September 13th 2015, about 11 in the morning to return those 4 items. I specifically asked her if I would be receiving cash or a return on my debit card and she informed me I could do whichever would be easiest for me. Elizabeth informed me that I would get my money back as long as I had the receipt and the tags were not removed. I asked her what the return policy was because I was hoping to try on the clothes at home and if any of them did not fit I wanted to know I could return them. Upon checking out I explained to my cashier, Elizabeth whom had a very professional looking hickey on her neck, that I am recovering from foot surgery and needed to get home to rest. On Saturday, September 12th, 2015 I shopped at your 27077 MapleValley-Black Diamond Rd SE Maple Valley, WA 98038 location. I am attempting to contact someone in corporate department who handles customer complaints.
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